• For the purpose of the exchange, you are advised to email us within 14 days of receiving your order with your order number at info@tessworlddesigns.com.
  • We are here to work with you and ensure your satisfaction. If you need an exchange for the same item, please email us. Nevertheless, it is impossible to guarantee that the same product on trade would be present.
  • Only items for exchange will be accepted and must be unused, folded or wrapped accordingly, and in the same condition as received originally.
  •  You will be responsible for the shipping cost when returning the item back to you.
  • No refunds are entertained. Replacement occurs if the item is defective or damaged and email sent within 7 days of the receipt. Ship item back within 14 days of receiving the item.
  • Return address: Tess World Designs LLC, 5002 N Royal Atlanta Drive, Suite P, Tucker, GA 30084

Thank you for entrusting me with your order. Should you have any further questions regarding our shipping policy, please don't hesitate to reach us at info@tessworlddesigns.com