FAQ's

SERVICE RETURN

Q1: Can I return an opened product?

A: At the moment, the organization’s policy on returns does not allow for returns of products that are unraveled. It must be in the state you received it. Nevertheless, should you encounter any problems, kindly contact us through email, and we will help you or provide a possible replacement.

Q2: What if my product arrives broken?

A: If your product is damaged or defective upon arrival at home, please notify us via email within the given time limit period with all possible details and supporting materials like photos and videos. We shall move fast to get your problem solved soonest.

ORDERS AND TRACKING

Q1: How do I track my order?

A: Tracking numbers are sent automatically to customers’ emails once their orders are dispatched. This tracking number can be used to keep an eye on how your order is moving as well as when it may arrive.

Q2: What do I do if my order gets canceled after confirmation?

A: If there needs to be a cancellation of an order after it has been confirmed, we will inform the customer by sending them an email or calling them immediately. A clear explanation of the cancellation will be provided together with any refund processes due.

Q3: What happens if my item is damaged in transit?

A: If unfortunate damages occur during shipping, kindly take snapshots of both the damaged box and its contents as evidence. Just reach out to us immediately, and we will help you arrange for either a return or replacement.

Q4: Can I change my delivery address after shipment?

A: Regrettably, a delivery address cannot be changed after it has been shipped. Our advice is that once you have made your purchases verify the accuracy of the shipping address to avoid complications.

PRODUCT INFORMATION

Q1: What types of fabrics does Tess World Designs offer?

A: Tess World Designs specializes in a vast variety of real African textiles such as kente cloth, African print fabric, mud cloth, Bazin, etc.

Q2: What differentiates Tess World Designs fabrics from others?

A: Our products are well-recognized for being top-quality and genuine. We ensure our clients receive the best clothes by sourcing directly from artisans,  putting craftsmanship first, designing and printing in our best factories.

Q3: Are there discounts for new customers?

A: Absolutely! You will need to use a discount code specially crafted for first-time buyers at our site online shopping page which provides the latest promotions and discounts.

If you have any questions or need further assistance please contact us through our website or at [info@tessworlddesigns.com ] We promise to get back